Hotel reservation FAQ
Do I need a credit card to make a reservation?
Yes, the service provider/hotel will confirm a reservation only
when you provide your credit card details to guarantee your booking.
Please, note: Our Reservation Service is free of charge, so all
your credit card details are going directly to the hotel and you
will pay only for accommodation. [top] Is it safe to use my credit card?
Yes. AllreZ.com Reservation System takes this matter very
seriously. To ensure your security, we utilizes Thawte's
secure commerce server which encrypts the credit card number and
encodes it into a non-usable form. [top] When do I have to include my credit card number?
You will be required to submit a credit card number at the time
of booking. The majority of the hotels will not hold rooms without
a credit card number. Your credit card will not be charged until
you check out of the hotel unless the type of room you selected
states that a deposit is required or some others restrictions. We
recommend using a credit card to guarantee your reservation. [top] What is your privacy policy?
We do not share your personal data collected through AllreZ.com with anybody. All data submitted is kept confidential. However if you accessed this site through AllreZ.com Affiliate site, your email address along with the travel details may be forwarded to that Affiliate. [top] What is your cancellation policy?
Cancellation policy depends on every hotel. Before making reservation you will be provided information about cancellation ploicy. These policies will vary, so you must read each one
carefully. If you cancel reservation without breaking the cancellation policy, generally you will not be charged a penalty.
Canceling after the period limited for cancalltion may result in a cancellation penalty
fee that will be charged from your credit card. [top] What info do you need about me and why?
In order to process your hotel reservation we need simple things
such as your name, e-mail and real world address. The reasons for
this are clear: we have to give the hotel a name under which to
book your room. As in every other type of transaction, you have
to supply us with the name, number and expiry date of the credit
card with which the payment will be made. [top] Are taxes included in the rate?
Taxes and miscellaneous charges are NOT included in the room rate,
if the other is not specified. The tax rate at the hotel is listed
in the hotel description. [top] Is the room rate per person or per night?
The quoted room rate is per room per night. The rate will reflect
the number of persons you entered on the Search Form. It is for
one person if you selected one person and it's for two people if
you selected two people. [top] I should receive a discounted rate. How do I get this?
The rates displayed are the only rates available to out
Travel Reservation System. These rates may include government, corporate
or senior discounts. If a rate is marked "ID REQ," (for
example, "AAA Rate") you may need special documentation
at check-in to confirm you are qualified to receive that rate. [top] When and where payment for my accommodation is required?
Payment for your hotel stay will be handled by the hotel directly
upon checkout with this or another credit card of your choice, if
the other is not specified. [top] Can I make a reservation directly through a hotel?
Yes, but the prices displayed are only available through our website.
If you make a reservation direct with the hotel, you will be charged
on average 20% to 60% more. [top] I'm looking for a specific hotel in Paris. Can you help me?
Our reservation agents are unable to do individual searches for
clients due to our high volume of reservations. Use our Hotel
Search Form to identify availability and rates at over 50,000
hotels all around the world. With our advanced search features you can easily find any hotel by name, category and location.[top] I need the hotel located downtown (near airport), how can I find such
hotel?
Please use our Hotel Search Form
and do not forget to check the hotel location you need in
the hotel search criteria. [top] Can I specify where I would like my room located (preferred floor, next
to pool, etc.)?
The hotel staff will do their best to accommodate special requests.
We cannot guarantee room location because it is subject to availability.
After booking the room via our reservation system you should call
the hotel directly to request additional preferences. [top] What is the reservation procedure?
All reservation requests will result in a new screen showing an
Confirmation Number which should be kept and used with any future
correspondence with Travel Reservation System. Some
hotels do not confirm reservations immediately - the reservation
status will be ON-REQUEST. In this case, the email you receive from
AllreZ.com Reservation System will not contain a confirmation
number. To check the status of your reservation you should go to
your Profile/Itinerary. [top] Could't you send me the hotel phone/fax number?
You receive the hotel phone/fax number ONLY with your booking confirmation.
We can't provide you this information before you book the room. [top] I need more information about hotel. Couldn't you send me more information,
graphic materials or any brochures?
No, unfortunately we can't send any more information about hotel
amenities/facilities. All information about the hotels, you can
get from our web-sites. [top] Is there a hotel shuttle service to/from the airport?
Many hotels offer shuttle service to and from the airport. This
may be listed in the Info section of the hotel listing. There may
be a charge by the hotel for this service. So, you should contact
the hotel to ask about it after completing your reservation. [top] Is parking available? Free parking? Long-term parking?
Most hotels offer free parking to their guests. Long-term parking
is offered at the discretion of the hotel (often in conjunction
with park and fly rates). This may be listed in the Info section
of the hotel description. [top] Are rollaway beds/cribs available?
Most hotels offer rollaway beds and cribs (typically at additional charge). Some hotels have restrictions on what room types
will allow rollaway beds. This may be listed in the Info section
of the hotel description. You can request these items by calling
the hotel after completing your reservation process. [top] Our children will be with us... do they stay free?
Usually children under 12 years of age stay for free in their parent's
room using the existing bedding. The age requirement differs depending
on the hotel's policy. This may be listed in the Info section of
the hotel description. [top] What if there will be more than two adults in the room?
Most hotels allow additional adults to stay in the rooms, at aadditional charge. Some hotels have a limit
on how many people can stay in a room. This may be listed in the
Info section of the hotel description. [top] What do I do if I am not happy with my hotel room when I arrive?
AllreZ.com is an online hotel reservations agent. We make every
effort to ensure that the hotel descriptions and information that
we feature on our site are as accurate as possible. Our write-ups
are based on material supplied by the hotels themselves. We are
not responsible for any variance, whether perceived or actual, between
the write-up and the conditions you find in a hotel.
Please notify us if you feel that any of our hotel write-ups are
inaccurate or need to be updated - we will be happy to consider
your suggestions. Any issues of dissatisfaction should be addressed
directly to the hotel's management. [top] How to cancel or check status of my reservation?
To cancel your reservation or check it's status please go to the section view/cancel reservation (my profile) enter your last name and e-mail you used at reservation. You will see the list of your reservations, their status and will be able to cancel the reservation if necessary. Be aware about cancellation policy - the fee would be charged from your credit card for late cancellation. [top] |